Shipping & Delivery Status
(Live Update: 10th February)
❤️ VALENTINE'S DISPATCH UPDATE
Our warehouse is operating at 100% capacity. Orders placed today via RM Tracked 24 are prioritized for immediate dispatch to arrive before Friday the 14th.
1. Select Your Delivery Speed
For Valentine's delivery, we recommend upgrading from the free standard option.
3-7 Working Days. (May arrive after V-Day)
1-2 Day Service. Prioritized Handling.
The safest option. Order before 2 PM.
2. Instant Dispatch & Cancellation
To ensure gifts arrive on time, our system sends orders to the "Picking & Packing" team instantly. This means we cannot cancel an order once placed, as it is likely already in a shipping cage.
If you change your mind: Simply receive the package and email us. We have a hassle-free 30-Day Return Policy.
3. Our Direct Resolution Promise
We are committed to 5-star service. If you need a refund or help with a delivery:
-
Contact Us First (Fastest): Our support team can authorize refunds or replacements instantly (usually within 24 hours).
- Bank Disputes (Chargebacks): Please be aware that opening a formal dispute via your bank legally Banks legally freeze funds for 60-90 days while they investigate, meaning we are blocked from sending you a refund for months. For the fastest resolution, always email us first!
4. Lost Parcel Protection
You are never left out of pocket. We track every single shipment. If Royal Mail confirms a parcel is lost, we will issue an immediate replacement or full refund.
Fresh Vitality™ Support Team
📧 info@freshvitalitycoffee.com
We are prioritizing Valentine's queries and aiming for same-day responses.